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Smart
CareShip

With LG Subscribe, keeping your appliances in top shape is easy. LG’s experts provide regular visitation care services or self-care kits to help you maintain your appliances, ensuring they are always well-maintained and performing at their best. The service includes an extended warranty, so you can use your appliances without worrying about breakdowns

LG offers 3 types of CareShip plans

Customers can choose one for their subscription. Some appliances offer only one plan.

01

Self-Service

LG will promptly deliver replacement parts to our valued customers, who will perform the maintenance themselves with our comprehensive and user-friendly guides.

Cost-effective.

02

Regular Visit

The technician scheduled a maintenance visit with the customer, encompassing essential parts replacement. The frequency of visits varies by product.

Sit back and relax.

03

Combine (Self+Visit)

Includes Self-Service (LG delivery replacement parts at customer door step) every 6 months and a regular visit from LG Technician every 12 months.

Best of both worlds.

Carefully maintained by expert technicians from LG

LG’s experts provide regular visitation care services or self-care kits to help you maintain your appliances, ensuring they are always well-maintained and performing at their best. The service includes an extended warranty, so you can use your appliances without worrying about breakdowns.

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Filter/Consumable
Replacement

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Interior/Exterior
Total Cleaning

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Performance
Inspection

New

Smart CareShip Subscription

Water Purifier

WD210AN / WD516AN / WD518AN

Self-Service

  1. 2 Times filter delivery per year
  2. Pre-Carbon Block Plus Filter (6 months)
  3. UF Membrane + Post Carbon Filter (12 months)

Regular Visit

  1. Every 6 months
  2. Cleaning & Replace Filter
  3. Pre-Carbon Block Plus Filter (6 months)
  4. UF Membrane + Post Carbon Filter (12 months)

Extend CareShip

  1. 1 Year RM360 / 2 Year RM670 / 3 Year RM980 (WD210AN)(RV)
  2. 1 Year RM280 / 2 Year RM520 / 3 Year RM760 (WD210AN)(SS)
  3. 1 Year RM400 / 2 Year RM750 / 3 Year RM1090 (WD516AN)(RV)
  4. 1 Year RM320 / 2 Year RM600 / 3 Year RM870 (WD516AN)(SS)
  5. 1 Year RM400 / 2 Year RM750 / 3 Year RM1090 (WD518AN)(RV)
  6. 1 Year RM320 / 2 Year RM600 / 3 Year RM870 (WD518AN)(SS)

Water Purifier

WS410GN / WS510SN

Self-Service

  1. None

Regular Visit

  1. Every 3 months
  2. Cleaning & Replace Filter
  3. Pre-Carbon Block Plus Filter (6 months)
  4. UF Membrane + Post Carbon Filter (12 months)
  5. Sediment (6 months) + Pre-Carbon (12 months) + UF Membrane (12 months) + Post Carbon (18 months)

Extend CareShip

  1. 1 Year RM450 / 2 Year RM850 / 3 Year RM1250 (WD112AN / WD210AN)(RV)
  2. 1 Year RM500 / 2 Year RM900 / 3 Year RM1300 (WD512AN / WD515AN / WS410GN / WS510SN)(RV)

Air Purifier

360 Series / Aero Series

Self-Service

  1. 2 Times filter delivery per year
  2. Pre-Filter (6 months)
  3. HEPA Filter (12 months)

Regular Visit

  1. Every 6 months
  2. Cleaning & Replace Filter
  3. Pre-Filter (6 months)
  4. HEPA Filter (12 months)
  5. + Steam Care Service

Extend CareShip

  1. 1 Year RM450 (Single)(SS)
  2. 1 Year RM650 (Dual)(SS)
  3. 1 Year RM550 (Single)(RV)
  4. 1 Year RM800 (Dual)(RV)

Washer

Front Load / Top Load

Self-Service

  1. 2 Times items delivery per year
  2. Tub Cleaning Detergent (6 months)
  3. Drain Pump/Lint Filter (12 months)

Regular Visit

  1. Every 6 months
  2. Checking, Diagnosis & Inspection
  3. Internal Sterilization
  4. Cleaning with tub detergent
  5. Filter replacement
  6. + Steam Care Service

Extend CareShip

  1. Every 6 months
  2. Checking, Diagnosis & Inspection
  3. Internal Sterilization
  4. Cleaning with tub detergent
  5. Filter replacement

Dryer

Front Load

Self-Service

  1. 2 Times items delivery per year
  2. 40pcs Fabric Softener (6 months)
  3. Additional Lint Filter & Door Clip (1st visit only)

Regular Visit

  1. Every 6 months
  2. Checking, Diagnosis & Inspection
  3. Internal Sterilization
  4. Cleaning with tub detergent
  5. Drum Care (Tub cleaning)
  6. + Steam Care Service

Air Conditioner

DualCool™ ArtCool™ Series

Regular Visit

  1. Every 6 months
  2. Checking, Diagnosis & Inspection
  3. Disassembly & Washing
  4. Sanitizing & Drying
  5. Outdoor Unit cleaning
  6. Test Run
  7. (Gas Top-up not included)
  8. + Steam Care Service

Refrigerator

Top Freezer / French Door / Side-by-Side

Regular Visit

  1. Every 24 months
  2. Checking, Diagnosis & Inspection
  3. Cleaning Compressor & Condenser
  4. Function & parts checking
  5. Checking cooling temp, noise level, door off-set & leveling
  6. Cleaning water tank, ice maker box & dispense duct
  7. + Steam Care Service

Vacuum Cleaner

CordZero™ All-in-one-Tower

Self-Service

  1. 1 Time items delivery per year
  2. 6x Dust bag (Tower)
  3. 1x Fine Dust Filter (Vacuum)
  4. 1x Pre-filter (Vacuum)
  5. 1x Exhaust Filter (Tower)
  6. 1x Battery (After 36 months)

Styler Wardrobe

Essence Refresh / Essence Win

Self-Service

  1. Aroma Sheet (6 months)
  2. Water Supply Tank (24 Months)
  3. Water Drain Tank (24 months)

Extend CareShip

  1. 2 Years RM600
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